Refund and Returns
At kidgrs, we want customers to have a clear understanding of our return and refund process.
If you are not satisfied with your purchase, please contact us at service@kidgrs.com before sending any item back.
Return Request
Please contact us with:
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Your order number
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The product name
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The reason for the return
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Photos or other relevant information when applicable
Our customer service team will review your request and provide return instructions when the request is eligible.
Please do not send products to an address without first contacting us, as unauthorized returns may not be processed correctly.
Return Eligibility
Returned items should generally be:
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Unused
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In their original condition
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In original or appropriate packaging
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Free from damage caused by use
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Accompanied by the relevant order information
Certain products may not be eligible for return where applicable under our return conditions or applicable law.
Shipping & Returns Address
ROOM 68 FLAT D 2/F WAH HINGINDUSTRIAL BUILDING NO. 2-6 MAKOK STREET TSUEN WANNT
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and clear photos showing the issue. We will review the information and determine the appropriate solution.
Refunds
Once an approved return has been received and reviewed, we will process the applicable refund.
Refunds are generally issued to the original payment method.
The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.
Return Shipping
Return shipping arrangements and costs may depend on the reason for the return and the circumstances of the order.
Our customer service team will provide applicable instructions after reviewing your return request.
Exchanges
If you would like to exchange an item, please contact us at service@kidgrs.com. Exchange availability may depend on product availability.
Contact Information
Brand: Kidgrs
Operated by: Novus Commerce Inc
Email: service@kidgrs.com
Phone: +852 93627481
Business Address: 400 NORTH MAIN AVENUE, SUITE 206, SIOUX FALLS, SD 57104
(EIN) 42-4737034
Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.